1. Ownership of Site

Ming Productions S.L., provided with CIF B60487782 acts as the owner, facilitator and content manager of this website. The entity informs users that it complies with current data protection regulations, and especially the (EU) 2016/679, RGPD Regulation of the European Parliament and of the Council of April 27, 2016 regarding protection of natural persons with regard to the processing of personal data and the free circulation of these data, with Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights, LOPD-GDD and with the Law of the Society of Information Services and Electronic Commerce, Law 34/2002, of July 11, LSSICE

For any inquire regarding these conditions, you can contact us at our Customer Service Telephone 934266693 or by email to info@mingproductions.com.

Ming Productions S.L.
Morabos, 4 bajos
08004 Barcelona

2. Purpose

The purpose of this document is to regulate the conditions of use of the Ming Productions S.L. website. for those users who visit and / or browse our website and register with it with a user account

Through this website, Ming Productions S.L. provides users with a space through which they can make the online purchase, register and consult their shopping lists, order history, retrieval of unfinished cart shopping lists, menus or other functionalities that this website may offer.

For any inquire regarding these “Legal Conditions of Use”, you can contact us through our Customer Service Telephone 934266693 or by email to info@mingproductions.com.

3. User access and registration

Access to our website implies acceptance of these Legal Conditions of Use and, of using the online store, the General Conditions of Online Purchase, as well as the Legal Notice of the website, Cookies Policy and Privacy Policy of Ming Productions S.L. that are available to the user on the web. The use of the contents and services offered by Ming Productions S.L. to its Users takes place under the sole and exclusive responsibility of the User

Users may register by providing their name, surname, postal address, email address, telephone number, password. The registration will be free of charge and the User may request the cancellation at any time.

The User agrees to properly safeguard the identification data (User-Password) for accessing and using this website, agreeing not to assign its use or allow access to third parties. The User will be responsible for the damages that could derive from an improper use of the same.

The User guarantees the authenticity and veracity of all the data that he communicates, being his responsibility

4. Terms of Use

The User agrees to use the Portal in accordance with the Law, good customs, the requirements of good faith and these legal conditions and other conditions applicable to the Ming Productions S.L website.

Ming Productions S.L. reserves the right to deny or withdraw access to the Portal at any time and without prior notice, to those Users who do not comply with the legal conditions.

Ming Productions S.L. reserves the right to update, modify or eliminate the information contained in the website as well as its configuration, features and services, at any time. Ming Productions S.L. excludes any liability for damages of any nature arising from the exercise of this power

5. Cancellation due inactivity

Without prejudice to the powers recognized to Ming Productions S.L. of elimination, modification, denial or deletion of Users and information as provided in clause 4, Ming Productions S.L. reserves the right to unsubscribe those Users who are inactive for a period of 24 consecutive months.

6. Under Age Users

Access and registration as a User is not authorized for persons under 18 years of age, therefore, if the User is a minor, they should not register on the website or make purchases on it.

7. Users Data

When a User is a member of Ming Productions S.L. and wishes to register as a User, Ming Productions S.L. You may use the personal data you have to speed up the registration and the purchase process, such as your name, address, telephone, etc.

8. Protection of Personal Data

The protection of the personal data of its clients and third parties is one of the concerns of Ming Productions S.L. In order to preserve and guarantee privacy, Ming Productions S.L. informs you that all personal data provided through this website will be treated confidentially and in accordance with Regulation (EU) 2016/679, RGPD, of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data, to Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights, LOPD-GDD and with the Law of the Society of Information Services and Electronic Commerce, Law 34/2002, of July 11, LSSICE.

The user must complete the registration form, otherwise, Ming Productions S.L. It will not be able to provide you with the services offered on the website. The user, in addition, must declare that all the information provided to access the portals is true, complete, and accurate, and must undertake to keep it updated and communicate any change in personal data.

The response to the forms proposed to receive information about our products, services or events, as well as any other questionnaire that may be provided in the future, is entirely optional and will always be revocable.

Who is responsible for the processing of your data?

Ming Productions S.L. informs you that the data provided will be processed by Ming Productions S.L. provided with CIF B60487782 and with registered office at Morabos, 4, 08004, Barcelona, as Data Controller.

For what purpose / s do we collect your data?

We use your data to manage your user account and make your purchases online. Likewise, we may send you commercial information about our products, services and events or request your opinion through surveys when you authorize us to do so. This information will be sent through electronic means such as email or SMS. Ming Productions S.L. It may also send you communications by mail.

We treat your data with the legitimizing basis of consent when you register as a user in our portal and, in relation to the online purchase within the framework of the conditions that you accept when making said purchase, to make the execution of the contract possible.

Acceptance of the processing of your personal data is always revocable. If you oppose and do not authorize the processing of your personal data, we may not be able to provide you with certain functionalities or services.

How long do we keep your personal data?

The personal data provided will be kept for the time necessary to always comply with the legal and contractual obligations according to the regulations in force. We will delete your account and we will cancel you in case of non-use of the card, five (5) years after the last use.

To which recipients will your data be communicated?

We will not transfer your personal data to third parties except in cases where we are required by law or you authorize us. In order to provide you with an adequate service, Ming Productions S.L. may communicate your data to trusted providers who will process your personal data on our behalf

What are the rights of the users who provide us with their data?

If you wish, you can revoke the consent provided and / or exercise your rights of access, rectification, deletion, opposition, limitation of the treatment and / or portability of the data by writing to our Data Protection Delegate (DPD) at the address previously mentioned or at the following email address: fburgos@audiconsecurity.com. If you consider that your rights have been violated, you also have the right to file a claim with the competent control authority (in this case, the Spanish Data Protection Agency).
Ming Productions S.L. guarantees the responsible and confidential use of your personal data and undertakes to use them in accordance with the purpose of the treatment, keeping them properly and adopting the corresponding measures to avoid their alteration, loss, treatment or unauthorized access in accordance with the provisions of the Regulations. (EU) 2016/679 and other regulations in force.
You will find more information about our privacy policy here.

II. General conditions of online purchase

1. Objective

These general contracting conditions regulate the acquisition of all products and services offered by Ming Productions S.L. to its clients through the website www.mingproductions.com.

These general conditions are complemented by the Conditions of Use of website, the Legal Notice of the Ming Productions S.L. website, the Cookies Policy and the Privacy Policy of Ming Productions S.L. that the client can consult on the website itself.

The use of this website and / or the acquisition of any of the products and services that it offers implies the express, full and unreserved acceptance by the user of each and every one of the Conditions of Use of the website and General Conditions of Buy here collected as well as the Legal Notice of the Ming Productions SL website (“Legal Notice”), the Privacy Policy of Ming Productions S.L., and where appropriate, the particular conditions that may govern the acquisition of products and services.

You must read the general conditions of purchase each time you proceed to contract a product or service, since they may have been subject to modification since the last time you accessed. At the end of the same, the date of the last update will be published in order to inform you about the version that is applicable from that moment.

2. Nature of the Online store

The products and services of our online store are intended for end consumers, in the sense established by Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. Consequently, the acquisition of products and services is intended for the customer’s own consumption or that of the persons on whose behalf it is legally authorized to act.

The User declares to be of legal age and have sufficient legal capacity to be bound by these general conditions when contracting with Ming Productions SL, and expressly and without exceptions accept that access to the purchase service and its use are under their responsibility.

3. Purchase service operation

3.1. Product range and price application of Ming Productions S.L.

Ming Productions S.L. guarantees the price of the day the purchase was made, regardless of the day the delivery is made. The prices of the purchase service include the applicable value added tax (VAT).

The products, along with their characteristics and price, will appear on the screen. The prices of the online store are applicable exclusively to purchases made in said sales channel.

Ming Productions S.L. reserves the right to unilaterally modify, in any case and without prior notice, the prices of the products, as well as to suspend or cancel their sale temporarily or permanently.

3.2. Preparation and delivery of orders

Ming Productions S.L. guarantees the existence of all the products offered on the portal, although, occasionally, there may be some lack of availability at the time of ordering. In case of this circumstance, Ming Productions S.L. will contact the client as soon as possible to inform them and offer a solution in this regard.

In the case of products that require a specific production, and the production time is longer, you will be notified in each of these products.

3.3. Deliveries and return of orders

3.3.1. Deliveries

Home delivery

This option allows you to deliver the order where the user indicates us in all those towns where the service has coverage. Deliveries will be made from 8:00 a.m. to 8:00 p.m. These time slots may vary depending on the area

3.3.2. Delivery conditions

At the time of delivery, the User must sign the order delivery note as the order has been delivered and accepted.

For the collection of their orders, it will be enough for the User to show their ID / NIE / Passport, as well as the number of their order, so that Ming Productions S.L. can identify that said order corresponds to the customer’s.

Ming Productions S.L. does not assume any responsibility for the delay in the delivery of orders, when this delay is not directly attributable to it or in cases of force majeure, in the terms and conditions provided in these General Conditions of Purchase.

3.3.3. Service charges

Home delivery costs are free for purchase amounts equal to or greater than € 800. Orders that do not exceed this amount have a specific cost depending on the delivery area. This cost will be notified once the client indicates the country of delivery.

3.3.4. Quality

Ming Productions S.L. guarantees the highest quality of all the products it sells.

3.3.5. Returns

All productions that have been personalized for the client cannot be returned unless there is a defect in the personalization of said product, provided that it is done within a period of fourteen (14) calendar days from the delivery of the product.

Returns requests must be made through Ming Productions S.L. Customer Service. by email to info@mingproductions.com or by phone at 934266693.

3.4. Payment Methods

For the payment of the price of the purchased goods and any shipping costs – which will appear on the screen during the purchase process -, Ming Productions S.L. guarantees the total security of its clients’ transactions, making available the current technological standards in terms of security protocols and services.

Ming Productions S.L. will block the customer’s money once the order is placed and will not be withdrawn from the customer’s account until the production is finished and the customer leaves our workshop.

Ming Productions S.L. offers different alternatives

Payment by card (Visa, MasterCard, Eurocard, Card 6000, Acces) at the time of delivery.

By credit or debit card through the CaixaBank GlobalPayments payment gateway, a prestigious entity that complies with the PCI-DDS standard and to which the customer will be redirected, guaranteeing the security and confidentiality of their data.
The order validated by the client will not be considered effective until the bank payment center agrees to the payment method and authorizes the transaction. If this does not happen, the order will be automatically canceled.

Ming Productions S.L. will not store any card data when the user selects the option to save said data for future purchases, as all information will be stored in the banking center that manages the payment gateway, thus guaranteeing the maximum security and confidentiality of the data.

4. Confirmation of purchase

Once your order request is completed, the confirmation sheet will appear, which can be printed for your constancy and security. Likewise, Ming Productions S.L. will send you by electronic mail a copy of the contract made.

5. Liability and event of force majeure

Force majeure is understood to be, but not limited to, (i) any event that is impossible to foresee, or that is foreseen or foreseeable, is unavoidable, (ii) failures in the electricity or telephone network supply, (iii) problems or failures in the reception, obtaining or access to the different services by these third parties, (iv) fires, (v) floods or earthquakes, (vi) strikes or labor disputes or other social disorders that prevent the supply of the products and, therefore, the fulfillment of the obligations accepted by Ming Productions SL, (vii) the scarcity or little availability of fuel or electricity, (viii) accidents, (ix) military conflicts, (x) commercial embargoes or of any kind, ( xi) blockade, (xii) disturbances, or (xiii) by reason of any governmental provision.

6. Suggestions, complaints and claims

Ming Productions S.L. is available to all Users to improve content and services. To make any suggestion, complaint, or proposal, you must contact the Customer Service of Ming Productions S.L. Through the email address info@mingproductions.com or by calling 934266693.

If you want us to send you an official complaint form, you can request it at our address info@mingproductions.com, in accordance with the provisions of article 14 of Regulation (EU) No. 524/2013, we inform you that the European Commission has established a Platform of extrajudicial resolution of online disputes to resolve disputes related to contractual obligations derived from contracts of sale or provision of services concluded online between a consumer resident in the Union and a merchant established in the Union. You can access said Platform through the following link: https://ec.europa.eu/consumers/odr/.

7. Applicable law

These general conditions will be interpreted and governed in accordance with Spanish legislation, as appropriate.